RETURNS POLICY

You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange if you have simply changed your mind and the goods have already been dispatched then the cost of the postage cost will be bourn by you. If the goods are faulty then the postage cost will be included in your refund. No refund will be given after 7 days of receipt.

You can return the items by post (at your cost) or if you are local you can return them to our Doncaster store.

Upon receipt of the goods we will give you a full refund of the amount paid for the goods plus postage if aplicable. Please allow up to 14 days for any refunds to appear back in your account.

PLEASE NOTE THAT TEETH, FACIAL HAIR, TIGHTS, STOCKINGS AND WIGS CAN NOT BE RETURNED FOR PERSONAL HYGIENE REASEONS.

Faulty items must be reported to us at findyouralias@hotmail.co.uk immediately where possible but within seven days of receipt of goods. The items must be returned to us in the condition they were despatched.

 Purchases will not be refunded in the following instances:

• If the product has been used, this includes the costume smelling of perfume/deodorant or nicotine.
• If the original packaging is missing or has been damaged. This includes header cards being folded.

Any items returned to us that fall outside our Returns Policy will be held in store for 30 days to allow you to either arrange collection or redelivery. Redelivery will require a signature and will be at a cost of £8.50 to be paid by you. If we have not heard from you within 30 days the items will be destroyed.

We recommend that you return items by Recorded Delivery as Alias cannot be held responsible for items not received from Royal Mail. 
A contract is formed between us when we ship your order